EUROP ASSISTANCE

    

SIMEKA’S SHAREHOLDING: 25%

EUROP ASSISTANCE WORLDWIDE SERVICES SA (PTY) LIMITED (EASA)
EASA is a member of the global Europ Assistance Group which operates in 62 companies in 34 countries worldwide.

EASA is a well established service provider that assists corporate companies, brokers, clubs, medical-aid funds etc to improve their clients’ offering to their members/customers/policyholders for example, enhancing sales, increasing customer satisfaction, securing customer loyalty and strengthening its clients’ brand experience.

EASA boasts a 150-seat call centre, operating with state-of-the-art technology and highly trained staff, who not only have extensive experience in their respective fields, but possess specialised skills which complement their high performance. This impressive track record is illustrated by the fact that EASA has over 540 incoming call centre lines, all maintaining service levels of the highest standard, 24 hours a day.

EASA has the unrivalled ability to utilise an unlimited network of hand-picked and approved national service providers who serve as an extension of EASA’s high standard of service delivery. EASA is an independent provider of emergency medical evacuation services, medical services, home assistance services and auto assistance services. Most EASA services are rendered in all 11 official languages.

EASA’s product and service offering sets it apart in the telephonic assistance industry. Their services include:

  • Personal Health Advisor
    Personal Health Advisor is a 24-hour health advisor service manned by professional, experienced nurses.
  • Funeral Support
    EASA manages all aspects of death, from bereavement counselling for the family, to assistance with funeral arrangements.
  • Emergency Medical Services (EMS)
    EASA is a 24-hour immediate response service that takes care of the dispatch of emergency medical services to the scene of a medical emergency where advanced life saving resuscitation can be provided, if needed.
  • Roadside Assistance
    Roadside Assistance is a 24-hour assistance service that renders essential services in the event of a breakdown.
    Such services include: changing tyres, assistance with mechanical or electrical breakdowns and towing services.
  • Emergency Home Assistance
    Emergency Home Assistance is a 24-hour helpline, offering assistance with household emergency repairs that could result in consequential loss or damage.
  • 24-Fix-Home Assistance
    24-Fix provides an appliance and household repair service to homeowners.
  • Legal Assistance
    Legal Assistance offers members access to any type of legal advice.
  • Map Assist
    Map Assist offers a 24-hour directions service for guidance when travelling within the boarders of South Africa.
  • Integrated Employee Wellness Programme (IEWP)
    EASA’s IEWP addresses every aspect of an employees wellbeing in an integrated and proactive manner.

 

 

 

PHYSICAL ADDRESS POSTAL ADDRESS WEBSITE

Valley View Office Park
680 Joseph Lister Street
Constantia Kloof, Ext 31
Opposite Flora Clinic

Private Bag X20 Weltevredenpark
1715

 www.europassistance.co.za
TELEPHONE FACSIMILE  
+27 11 991 8000/9000 +27 11 991 8001